Job Posting
Operations/Outreach Coordinator
We are actively searching for a FT OPERATIONS/OUTREACH COORDINATOR to join our team.
Position Summary:
The Operations & Outreach Coordinator provides high-level administrative, operational, and strategic support to the Administrator and leadership team while advancing organizational goals related to growth, compliance, communication, and community engagement. This position coordinates meetings, calendars, communications, records, contracts, policies, board and committee materials, and follow-up activities with professionalism, discretion, organization, and attention to detail. The role supports business development, marketing, public relations, grant and funding opportunities, governmental program research, patient volume initiatives, and outreach efforts aligned with the strategic plan. The Operations & Outreach Coordinator also assists with healthcare regulatory readiness, including CAH, RHC, CMS, survey preparation, provider enrollment and credentialing coordination, medical student rotations, provider on-call scheduling, website and social media maintenance, and implementation or expansion of key services and programs. This position requires a proactive, self-motivated individual who anticipates needs, communicates effectively with employees, providers, patients, vendors, community partners, and leadership, and contributes positively to organizational improvement and change
Essential Duties, Functions, and Responsibilities include the following. Other duties, functions, and responsibilities may be assigned as needed.
• Provide high-level administrative and operational support to the Administrator, CFO, Human Resources, and leadership team.
• Manage calendars, appointments, reservations, meeting schedules, and related logistics for leadership, staff, board, committee, and project meetings.
• Prepare agendas, packets, minutes, reports, presentations, correspondence, memos, and other professional communications; ensure timely distribution and follow-up on action items.
• Maintain confidential files, databases, contracts, contract schedules, policies, procedures, organizational charts, board bylaws, personnel handbook materials, and strategic planning documents.
• Support internal communication by assisting administration with employee and contractor updates through meetings, rounding, email memos, bulletin board postings, and other communication channels.
• Coordinate and maintain survey readiness materials, including readily accessible records for state survey and other regulatory or compliance review needs.
• Research healthcare trends, education opportunities, business development initiatives, federal and state regulatory updates, governmental programs, grants, and funding opportunities.
• Assist with business development and strategic growth efforts, including identifying marketing opportunities, public relations activities, community outreach, revenue opportunities, ancillary service expansion, and patient volume initiatives.
• Monitor and support patient volume improvement efforts in coordination with administration, including identifying outmigration trends and assisting with strategies to retain and increase patient volumes.
• Coordinate provider on-call schedules and ensure timely and accurate distribution to appropriate parties.
• Coordinate medical student rotations, including agreements, required paperwork, employee health compliance, lodging, and communication with applicable partners.
• Serve as a liaison for provider enrollment and credentialing coordination with Medical Staff and other appropriate parties.
• Maintain the organization’s website and social media accounts, ensuring content is accurate, timely, professional, and aligned with organizational goals.
• Build and maintain positive working relationships with employees, providers, patients, vendors, community partners, peer organizations, and healthcare sector contacts.
• Participate in educational webinars, networking opportunities, and collaborative efforts that support organizational improvement and responsiveness to healthcare changes.
• Model professionalism, confidentiality, customer service, respect, problem-solving, and positive communication; present concerns through appropriate channels and support constructive change.
• Anticipate organizational and stakeholder needs to support efficient operations and positive experiences.
• Perform other duties as assigned by administration.
• Remain abreast of developments in healthcare to reduce cost, maintain a high degree of quality, and to best respond to the needs of a changing environment
• Present concerns in a positive and respectful manner through appropriate channels. Recognize and address problems with a high degree of professionalism and problem-solving skills
• Other duties as assigned by administration
Knowledge, Skills and Education:
• High school diploma or equivalent required; bachelor’s degree preferred.
• Proficiency with computers, general office equipment, and Microsoft Office or similar business applications.
• Strong written, verbal, and professional communication skills.
• Excellent organization, time management, follow-through, and attention to detail.
• Ability to handle confidential information with discretion and professionalism.
• Ability to manage multiple priorities, meet deadlines, and remain effective in a fast-paced healthcare environment.
• Customer-service mindset with the ability to create positive experiences for patients, employees, providers, vendors, and community partners.
• Proactive, resourceful, and self-motivated approach to problem-solving and process improvement.
• Ability to support projects, meetings, records, communications, and follow-up activities with accuracy and accountability.
• Working knowledge of CAH, RHC, CMS, survey readiness, and healthcare regulatory expectations preferred.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Work Location: In person
Additional Information
Position Type : Full Time
Contact Information
Jennifer McGuire - Human Resources
Email: jmcguire@crmcks.com |
